Staff


Click on one of the people below to find out more information.

  • Brian Gillum
    General Manager
    216.351.9999


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  • Miguel Rosado
    Sales Manager
    216.351.9999

    Miguel is our Sales Manager and Special Finance Director for the Montrose Westside Auto Campus. He has been in the auto industry for over 12 years and 7 of those years a manager.

    He enjoys the team atmosphere at Montrose, open door policy and support of the staff from ownership and other managers.

    During his off time, he enjoys attending his childrens sporting events and working on cars. Miguel started as an automotive technician upon receiving his degree as an auto tech.

    Miguel drives a 2012 Mustang 302 Boss and loves the horsepower it has. He is a military veteran and donates to Wounded Warrior Foundation. Miguel also donates to Juvenile Diabetes research center. His son is a type 1 diabetic, so this is a very important cause to Miguel.

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  • Brent Normando
    Finance Manager
    216.351.9999


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  • Jessica Schad
    Finance Manager
    216.351.9999

    My father brought me into the automotive industry back in 2007 and I have been fortunate enough to stay and enjoy every minute of it. My 2 brothers are also involved in the auto industry. I've been with Montrose for over 4 years now and started as a sales person where I was fortunate enough to sell 20+ cars a month for a couple years. Not too long ago, I was able to graduate into the finance and insurance side of the business. Although it's been a learning experience, the support staff has helped me strive and grow every day.


    I love to be outdoors and workout when I'm not working. And honestly, I love to eat all the time! LOL! I drive a 4 Runner and favorite parts is the dependability and the aggressive look!

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  • Jeremy Gray
    Finance Manager
    216.351.9999

    I'm a 7 year veteran with the Montrose Auto Group who loves my customers. My job is to offer vehicle financing and insurance products to customers while thoroughly explaining the benefits of each product and/or service. I also explain the manufacturer and dealership services. I hope the atmosphere at Montrose is as good for you as it is for me as I love the family atmosphere here. 

    When I'm not at work, I spend the majority of my time with my family and friends. I drive a Jaguar F-Pace S and can fit the whole family without sacrificing performance and sophistication. Not only do I love the automotive industry because of the fast pace, but also the advancement opportunities it presents.

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  • Stephen McFarlane
    Product Specialist
    216-351-9999

    Stephen works at both our Mazda and Volvo dealership and has been with Montrose since February of 2019.


    He loves the people that he works with the and wonderful customers he gets to meet. In his spare time he enjoys D.Jaying and hanging out with friends. His love for cars is what attracted him to the auto industry years ago.

    In his spare time Stephen donates his time to R.A.K.E., which is Random. Acts. of Kindness. Everywhere. Please visit www.RakeNow.org for more information about this wonderful cause.

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  • William Carroll
    Product Specialist
    216-351-9999

    Mr. Carroll is a Product Specialist and has recently started working for Montrose Volvo of Cleveland after moving up here a few months back. He enjoys working with his co-workers and helping people find the vehicle of their dreams.

    When he is not at work, Bill spends his time with his pets and hobbies. He loves cars and that is why he got into the auto industry recently. He has 3 personal vehicles, an Audi, Volvo and Corvette.

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  • Nicki Gruttadauria
    Product Specialist
    216-351-9999

    Nicki is a Product Specialist for Montrose Volvo of Cleveland and is new to the auto industry, but has already taken a liking to the people, the environment and the excitement of dealing with her customers.

    In her spare time, Nicki enjoys figure skating, hangin with her dog and spending time with her family and friends. She has been interested in cars since a young age and needed to take her career into a new direction. She drives a Jeep Compass and loves everything about it.

    Nick is also involved in Project K-9 for the Westlake Police Department.  

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  • Hillary Fennell
    Customer Relations
    216.351.9999

    I just started working here at the beginning of May of this year and it's my job to communicate with all customers to make sure they are getting their questions answered and directed to the appropriate people. I simply wanted a better career opportunity and I found it. I love the family aspect and building of customer relationships. I hope that one day we are able to connect.

    I do a lot of volunteering for my daughter's school events and class trips. I love spending time with her and sometimes hiking, cooking and baking. I drive a Hyundai Elantra.

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  • Brian Mason
    Service Director
    216.351.9999

    I've been in the service field for 20+ years and over 2 years with the Montrose Auto Group. I started washing cars when I was 13 and over time I progressed into sales, parts, reconditioning and service. I hope you enjoy your experience with Montrose as I have!


    In my spare time, I enjoy spending time with my grandkids! I have 3 vehicles at home which are a 2018 Mazda CX-5, 2018 Mazda6 and 2013 Land Rover. My wife and I support and donate to Red Cross every year.

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  • Patra Bane
    Warranty Administrator
    216.351.9999

    I've been with the auto group since 2006 and enjoy the people and helping others. The industry provides a good work environment and steady income for my family. I drive a Mazda CX-5 and absolutely love it. Its the best vehicle that I've ever owned and perfect for my lifestyle.


    Outside of work, I enjoy biking, hiking, roller skating, camping and traveling. I'm heavily engaged in the American Liver Foundation (Liver Life Walk) as my cousin, Deb Bane, passed away from a liver disease. Our team is "Liver on a Prayer" and we help raise money for the foundation and need to reach as many people as possible.

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  • Corina Cordero
    Service Advisor
    216.351.9999

    I'm new to the Montrose team...less than a year, but I love the atmosphere and the people. From co-workers to customers. Everyone is very pleasant and understanding. I initially joined the auto industry due to my love and passion for cars. I drive a Lexus NX300!


    When I'm not here, you'll find me spending all of my time with my kids and family.

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  • Lauryn Paugh
    Receptionist/Cashier
    216.351.9999

    I was attracted to the auto business due to my love for cars and meeting new people. I drive a Honda Accord and absolutely love it.


    When I'm away from my job, I enjoy cooking. I also volunteer at Eliza Jennings where my mom is the Director of Nursing.

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  • Greg Smith
    Volvo Shop Foreman
    216.351.9999

    I'm the Shop Foreman and have been here a little over a year although I have 20+ years experience in the automotive business. I am Master Volvo certified, Master ASE certified, Volvo Hybrid certified, and a VISTA 2014 Finalist that was ranked one of the top technicians in the USA. 


    My passion for cars far exceeds that of working for a dealership. I also love fixing car-related problems which gives me an edge for helping my customers. I almost forgot...I love my boss!

    I love fast and comfort and that's why I drive a Corvette Z06 and Volvo S60! When I'm not tinkering with my cars, I love spending time with my family.

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  • Roger West
    Service Advisor
    216.351.9999

    I started out in the business as a Parts Driver and quickly made my way up to Service Advisor and I've been with the dealership for over 11 years. Love the people...my co-workers and clients! When I'm not on the job, I love spending time with my wife and walking my dog. It's my way to relax. I also drive a Mazda3 and absolutely love everything about it, It's an awesome car!

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  • Lisa Ruebensaal
    Receptionist/Cashier
    216.351.9999

    I've been in the industry for a good while now and a short time with Montrose but love my co-workers. I drive a 2017 Ford Escape and enjoy relaxing when I'm not on the job.

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  • Matthew Cordrick
    Volvo Technician
    216.351.9999

    I've always had a passion for cars. I drive a Nissan 370 Z because its fast and fun! I've been with Montrose for over 3 years now and love working with my shop foreman. When I'm not here, I enjoy spending time with family and friends.

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  • Mike Kozak
    Volvo Technician
    216.351.9999

    I'm a seasoned veteran as I've been in the auto business since 1984 when I learned of a big opportunity and a Montrose employee since 2005. It's a nice work environment and the people are friendly. I'm a Volvo Tech but am also trained in Jaguar, Land Rover and used cars.


    I am motorcycle guy who loves takes rides in my spare time, as well as relaxing. In fact, i support motorcycle charities, veteran rides and bike clubs.

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  • Will Williams
    Service Advisor
    216.351.9999

    My primary responsibility is to provide top notch Volvo service to all customers and that's precisely what I do! I'm relatively new here, just under a year, but love the people! Years ago, I was invited to check out the industry by a customer of mine from another industry. So glad I took his advice.


    I'm a big anti-human trafficking advocate. When I have down time, I enjoy fishing in my farm pond, listening to music, writing, camping, and basically just enjoying the outdoors regardless of the season. My means of transportation is a 2007 Hummer H3 and love how it eats up Ohio winters and how it handles off-road.

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